Hatch Configuration for Printing

v.3


About

Printing requires installation and configuration of a plugin called Hatch.

Part of: WebClientConfiguration

Installation

  1. Install Java Runtime Environment (JRE) if not already installed on your computer - https://java.com
    WebClient_HatchConfig_Java.png
  2. Run the Windows Hatch Installer (0.15) - https://evergreen-ils.org/egdownloads/ > Web Staff Client Extension ("Hatch")
    WebClient_HatchConfig_HatchExtension.png
  3. Install the Chrome plugin - Hatch Native Messenger
    WebClient_HatchConfig_ChromeExtension.png

Hatch Print Service Configuration

  1. Open the web client and go to Adminsitration > Workstation
  2. Click Print/Storage Service ("Hatch")
  3. Check "Use Hatch for Printing"

WebClient_WorkstationAdministration_PrintStorageHatch.png


ALERT! DO NOT check Store Local Settings in Hatch or Store Offline Transaction Data in Hatch - these can cause the web client to fail, aka the "white screen of death"

"White screen of death"

A known issue with Hatch is the "white screen of death" - staff is able to log in to the web client, but instead of opening to a normal home screen, the screen displays only the green menu bar and a blank, white page. To fix this issue follow these steps.

  1. Clear stored data
    1. Open the staff client
    2. On the keyboard, press the F12 key (this opens a side panel with developer tools)
      WebClient_WhiteScreen_ChromeDevTools-Application.png
    3. Select the Application tab - click the >> if it is not visible
    4. Click Clear Storage, verify that you are looking at the Evergreen web client, click Clear site data
      WebClient_WhiteScreen_ChromeApplication-ClearStorage.png
    5. Close Chrome
  2. Check your installed applications
    1. Open your computer's Control Panel
    2. Under Programs, click Uninstall a program
    3. Scroll through the list of programs to verify that Evergreen ILS - Hatch - Java Based Print Service... is installed
    4. Scroll through the list of programs to verify that Java is installed, for both 32- and 64-bit versions
  3. Verify that Hatch is installed on Chrome
    1. Open Chrome
    2. Click the hamburger menu, then select More Tools > Extensions
    3. Look for Hatch Native Messenger
      WebClient_WhiteScreen_ChromeExtensions_Hatch.png
  4. Login to the web client and reconfigure the Hatch settings
EvergreenWebForm
Topic Subject Web Client
Service Evergreen
Documentation type None
Year

Includes RT Form? No
Status

Topic revision: r4 - 13 Jun 2018 - 11:06:06 - LindsayStratton
Evergreen.WebClientConfigurationPrintingHatch moved from Evergreen.WebClientConfigurationPrinting on 13 Jun 2018 - 15:06 by LindsayStratton - put it back
 

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