Web Client - Set up and configuration

About the web client

Chrome Browser

PLS requires all libraries run the Web Client in the Chrome browser.

  1. If not done already, install Chrome on all workstations
  2. Plan to keep Chrome up to date
  3. Set Chrome to allow Evergreen pop-ups

Chrome optimization for the web Client

Chrome has a variety of settings that can help staff manage their Web Client experience, including setting up an Evergreen-specific Chrome profile (helpful if Chrome is used as your general browser), applying an Evergreen-specific theme, and setting up Evergreen bookmarks. It is recommended that these steps be taken before registering workstations.


Manage browser data

Some client-specific data is stored in the web browser and should NOT be cleared. These are stored using web technologies called Local Storage and IndexedDB. They can both be cleared when clearing browser history and data.

  • workstations
  • templates
  • offline transactions
In Chrome "Clear browsing data..."
  • Do NOT select "Cookies and other site data"
  • You may clear all other browsing data

Login / Register a workstation


Workstation Administration



Printer Settings


Print Templates (receipts)


Copy Record Templates


"White Screen of death"

A known issue with Hatch is the "white screen of death" - staff is able to log in to the web client, but instead of opening to a normal home screen, the screen displays only the green menu bar and a blank, white page. To fix this issue follow these steps.

  1. Clear stored data
    1. Open the staff client
    2. On the keyboard, press the F12 key (this opens a side panel with developer tools)
    3. Select the Application tab - click the >> if it is not visible
    4. Click Clear Storage, verify that you are looking at the Evergreen web client, click Clear site data
    5. Close Chrome
  2. Check your installed applications
    1. Open your computer's Control Panel
    2. Under Programs, click Uninstall a program
    3. Scroll through the list of programs to verify that Evergreen ILS - Hatch - Java Based Print Service... is installed
    4. Scroll through the list of programs to verify that Java is installed, for both 32- and 64-bit versions
  3. Verify that Hatch is installed on Chrome
    1. Open Chrome
    2. Click the hamburger menu, then select More Tools > Extensions
    3. Look for Hatch Native Messenger
  4. Login to the web client and reconfigure the Hatch settings
Topic Subject Web Client
Service Evergreen
Documentation type None

Includes RT Form? No

Topic revision: r8 - 15 Aug 2018 - 11:49:08 - LindsayStratton
Evergreen.WebClientConfiguration moved from Evergreen.WebClientSetUp on 06 Apr 2018 - 19:24 by LindsayStratton - put it back

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