Web Client - Chrome Troubleshooting

Clear the browser cache / clear browser data

The "cache" is a storage location for data that has been previously requested. It is supposed to speed up future requests for the same data. Sometimes, older copies of data can cause problems. Clearing the cache removes old copies of data, and refreshes the page.

To clear the Chrome cache:

  1. In the Evergreen Chrome profile, open the Chrome menu
  2. Mouse over More tools
  3. Click Clear browsing data
    WebClient_Chrome_ClearCache_Settings.png
  4. In the Clear browsing data pop-up
    • Change the Time range to All time
    • Make sure ONLY Cached images and files is checked
  5. Click Clear data
    WebClient_ClearCache_ClearData.png
  6. Close the Settings tab
EvergreenWebForm
Topic Subject Web Client
Service Evergreen
Documentation type None
Year

Includes RT Form? No
Status

Topic revision: r2 - 19 Feb 2019 - 14:23:06 - LindsayStratton
 

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