Web Client - Chrome Troubleshooting

Clear the browser cache / clear browser data

The "cache" is a storage location for data that has been previously requested. It is supposed to speed up future requests for the same data. Sometimes, older copies of data can cause problems. Clearing the cache removes old copies of data, and refreshes the page.

To clear the Chrome cache:

  1. In the Evergreen Chrome profile, open the Chrome menu
  2. Mouse over More tools
  3. Click Clear browsing data
  4. In the Clear browsing data pop-up
    • Change the Time range to All time
    • Make sure ONLY Cached images and files is checked
  5. Click Clear data
  6. Close the Settings tab
Topic Subject Web Client
Service Evergreen
Documentation type None

Includes RT Form? No

Topic revision: r2 - 19 Feb 2019 - 14:23:06 - LindsayStratton

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